Lyro
Lyro, a cutting-edge AI-powered chatbot tool crafted by Tidio, is set to redefine the landscape of customer service. Its primary mission is to empower small and medium-sized enterprises by expanding their customer support capabilities without the necessity for additional staffing.
Lyro takes on the role of engaging with customers, delivering instantaneous responses to their inquiries. Impressively, it boasts an average response time of under 15 seconds, a substantial improvement over human agents who typically take around 2 minutes to respond.
By efficiently managing up to 70% of routine customer queries, Lyro liberates human agents to concentrate on tackling more intricate matters. It achieves this by drawing upon the data within your support content and being adaptable in real-time.
The risk of providing incorrect responses is minimized, and if necessary, Lyro seamlessly directs customers to human agents. During peak periods, Lyro has the capacity to assist multiple customers simultaneously, ensuring that every inquiry receives swift attention.
Lyro possesses the ability to recall previous interactions and generate comprehensive responses based on its contextual understanding. It also offers integration with popular helpdesk solutions like Gorgias, Intercom, and Zendesk through Lyro Connect, facilitating seamless collaboration with existing support systems.
The process of implementing Lyro is straightforward and doesn’t necessitate extensive training. Activation is a simple one-click affair, and it stands ready to offer personalized assistance to customers around the clock. There exist both free and paid Lyro plans.
Every Tidio account comes equipped with an initial allocation of 50 free Lyro conversations, and custom limits can be tailored to meet specific requirements. The Lyro plan extends the privilege of unlimited Lyro support, available at varying price points.
Furthermore, Lyro offers competitive pricing for custom plans, which interested users can inquire about to receive a personalized quotation.